Reservation policy

1. Booking and Payment

Booking Deposit: A deposit of the full amount is required to secure the reservation.

Payment: The balance must be paid immediately via payment methods accepted at the time of purchase.

2. Cancellation and Refund

Up to 14 days before arrival: Cancellations made up to 14 days before the arrival date will receive a full refund of the amount paid.

Less than 14 days before arrival: For cancellations made less than 14 days in advance, we will refund 50% of the amount paid.

No Show: In case of no show, the reservation deposit will not be refunded.

3. Check-in and Check-out

Check-in: 15:00 - 22:00 on the day of arrival.
Check-out: before 12:00
Late Check-out: Can be requested and will be subject to availability and additional charges.

4. Length of Stay

Short Stays: Maximum 14 days.
Long Stays: From 15 days, with discounts applicable for quarterly and semi-annual stays.

5. Rules of Coexistence

Privacy and Respect: Respect the space and privacy of other residents.
Cleaning: Keep common spaces clean and organized. Weekly cleaning of common spaces is included.
Security: Use the individual lockers to store your valuables and lock the doors when leaving.

6. Selection of Residents

Selection Process: We carry out a brief interview to ensure compatibility and promote a harmonious environment for everyone in the case of stays longer than 2 weeks.

7. Noise Policies and Use of Common Spaces

Silence: Quiet hours between 22:00 and 09:00.
Use of Common Spaces: Common spaces must be used in a respectful and collaborative manner.

8. Reservation Modifications

Changes: Any changes to the reservation (dates, room type, etc.) must be requested in advance and will be subject to availability.

9. Repair and Maintenance Policies

Repairs: Report any problems or repair needs to the maintenance team immediately.

Contact For any questions or clarifications about our reservation policy, please contact us via email contato@horizontecoliving.com.